Order Processing

Orders are normally processed within 2–4 business days after payment confirmation. Processing may require up to 5 business days during holidays, promotions, high order volume, payment review or inventory verification.

Processing time is separate from carrier transit time.

Shipping Methods & Charges

Available shipping methods, applicable charges and estimated delivery ranges are displayed at checkout before payment is submitted.

Estimated U.S. Delivery

For supported U.S. destinations, estimated carrier transit is generally 10–15 business days after dispatch. These estimates are provided for convenience and are not guaranteed arrival dates.

Shipment Origin

Orders may be fulfilled from our own facilities or designated fulfillment partners depending on inventory availability, product location and destination. The shipment origin may therefore differ from our registered company address.

Tracking Information

When tracking information becomes available, it will normally be sent to the email address provided at checkout. Carrier systems may require additional time to display movement after a shipping label is created.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information. Contact us immediately if you notice an error. Changes cannot be guaranteed once processing or fulfillment begins.

Delivery Delays

Delivery may be affected by weather, holidays, customs procedures, carrier operations, transportation interruptions, remote destinations, labor disruptions or other circumstances outside our reasonable control.

International Orders

Where international delivery is available, customs duties, import taxes, brokerage charges or destination-country fees may apply. Unless clearly stated otherwise, these charges are the recipient's responsibility.

Split Shipments

Products from the same order may occasionally be shipped separately and arrive at different times. Separate tracking numbers may be provided.

Lost, Delayed or Delivered Packages

If tracking shows an unusual delay, please contact us with your order number. If tracking shows that a package was delivered, first check your delivery area, mailbox, household members, reception area, neighbors and the carrier before contacting support.

Contact Us

Email service@qarzuvin.com or call +86 184 6619 4296. Customer service hours are 8:00 AM–10:00 PM.