Frequently Asked Questions
Helpful answers about our baby and toddler products, ordering, delivery, returns, refunds and customer support.
♡ Products & Store Information
Who operates Qarzuvin™?
Qarzuvin™ and qarzuvin.com are owned and operated by Beijing Zouli Technology Co., Ltd. The owner is Xie Ying.
What does Qarzuvin™ sell?
We offer a range of baby and toddler essentials including products for everyday care, feeding, nursery routines, sleep, travel, play and family life.
Will every product look exactly like the photographs?
We make reasonable efforts to present products accurately. Minor differences in color, texture, packaging, measurements or appearance may occur because of lighting, screen settings, materials and manufacturing variations.
How should baby and toddler products be used?
Always review the product description, applicable age guidance, warnings, assembly information and care instructions. Adult supervision should be provided whenever stated or appropriate.
☁ Orders & Shipping
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. Processing may require up to 5 business days during holidays, promotions, unusually high order volume, payment review or inventory verification.
How long does standard U.S. delivery take?
For supported U.S. destinations, estimated carrier transit is generally 10–15 business days after dispatch. Delivery estimates are not guaranteed arrival dates.
How much does shipping cost?
Available delivery methods and applicable charges are displayed during checkout before payment is submitted.
Will I receive tracking information?
When tracking becomes available, it will normally be sent to the email address provided during checkout.
What if my tracking stops updating?
Please email service@qarzuvin.com with your order number so our team can review the available shipment information.
Can I change or cancel my order?
Contact us as soon as possible. We will make reasonable efforts to assist before fulfillment begins, but changes or cancellation cannot be guaranteed once processing or fulfillment has started.
✦ Returns & Refunds
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy.
How do I request a return?
Email service@qarzuvin.com with your order number, the product you wish to return, the reason for the request and any relevant photographs or videos.
Where should I send my return?
Do not automatically send merchandise to our registered business address. Customer support will provide the correct return destination after your request is approved.
Who pays for return shipping?
Customers are generally responsible for return shipping for preference-based returns. If a confirmed problem was caused by our error, we will provide an appropriate solution without additional costs caused by that error.
How long does an approved refund take?
After an approved return is received and inspected, an eligible refund is normally initiated within 5–10 business days. Your financial institution may require additional processing time.
Business Information
Qarzuvin™
Beijing Zouli Technology Co., Ltd.
Owner: Xie Ying
Website: qarzuvin.com
Email: service@qarzuvin.com
Phone: +86 184 6619 4296
Business Hours: 8:00 AM–10:00 PM
Room 105, Building 3, No. 17 Yanqi Street, Yanqi Economic Development Zone, Huairou District, Beijing, China (Cluster Registration)