30-Day Return Period

Eligible products may generally be returned within 30 calendar days after confirmed delivery.

Return Eligibility

Unless a product arrived damaged, defective or incorrect, returned merchandise must generally be unused, unwashed, unaltered and in its original condition, together with included components, manuals, accessories and original packaging. Proof of purchase may be required.

Baby & Hygiene-Sensitive Products

For health, hygiene, safety and product-integrity reasons, certain opened or used baby-care, feeding, nursing, bedding, textile or hygiene-sensitive items may not be eligible for return unless they are defective or return rights are otherwise required by applicable law.

Non-Returnable Products

• Personalized or customized products
• Opened or used hygiene-sensitive products
• Gift cards
• Products clearly identified as final sale
• Products damaged through misuse, improper assembly or improper care

How to Request a Return

Email service@qarzuvin.com and provide:

• Your order number
• The product you wish to return
• The reason for the return
• Relevant photographs or videos where appropriate

Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your order after delivery. Contact us within 7 calendar days if an item arrives damaged, defective, incomplete, incorrect or materially different from its description.

Please include photographs or videos showing the item, packaging and shipping label where applicable.

Return Shipping Costs

Customers are generally responsible for return shipping costs for preference-based returns, such as ordering the wrong item or changing their mind.

If a confirmed issue was caused by an error attributable to us, we will provide an appropriate solution without additional costs caused by that error.

Refunds

After an approved return has been received and inspected, an eligible refund will normally be initiated to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time before the refund appears in your account. We do not charge a restocking fee for an approved return.

Exchanges

Exchanges depend on current product, color, size and inventory availability. In some situations, the simplest option may be to return an eligible item and place a new order.

Order Cancellations

Please submit cancellation requests as soon as possible. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation or dispatch has begun.

No cancellation fee is charged where an order is successfully canceled before fulfillment.

Contact Us

Email service@qarzuvin.com or call +86 184 6619 4296. Customer service hours are 8:00 AM–10:00 PM.